Guest Experience Consulting
What Does Your Experience Look Like to a First-Time Visitor?
Ms. Social Light provides professional, unbiased guest experience audits for churches and restaurants. We evaluate your service the way a first-time visitor would — and deliver a detailed, actionable report your leadership can act on immediately.
Two Verticals
Church guest experience and restaurant guest experience — evaluated with the same trained, objective eye
Online + In-Person
Remote digital audits conducted on your schedule, plus in-person visits available by arrangement
5 Days
From booking to receiving your full written report and personal debrief call
The Problem
You cannot see your own experience the way a stranger does.
For Churches
Your team has insider blindness.
When your pastor is preaching and your worship team is leading, nobody on staff is watching the livestream. Nobody is noticing the buffering gap, the song lyrics that were too small to read, or the camera that never zoomed in during the sermon. Your in-room team adapted to the physical space long ago. A first-time online visitor experiences all of it — and makes a decision about whether to return within minutes.
For Restaurants
Your staff cannot see what guests see.
Your team is too close to the operation to notice the things a first-time guest notices immediately — the staff on their phones, the greeting that never came, the food presentation that did not match the menu photo, the restroom that needed attention. Your regulars will not tell you. Your online reviews will tell you after the damage is done. A structured guest experience audit tells you before it costs you a table.
Our Services
Professional Guest Experience Evaluations
Select your service category below to explore what we evaluate, what you receive, and current pricing.
Online Service Audit
A comprehensive evaluation of your church's most recent livestream or recorded service, conducted asynchronously and delivered within five business days. We evaluate every dimension of the digital guest experience — the elements your in-room team cannot see because they are physically present during the broadcast.
- ✓Audio quality, clarity and mixing
- ✓Camera work, framing and zoom technique
- ✓On-screen text legibility (scripture, lyrics, graphics)
- ✓Stream stability, buffering and resolution
- ✓Digital hospitality and live chat engagement
- ✓Pre-service and post-service dead air
- ✓Digital connection card and next-step clarity
- ✓30-minute debrief call with leadership
Digital Presence + Online Audit Bundle
The complete digital guest journey evaluation. In addition to the full Online Service Audit, we evaluate your church's website and social media presence through the eyes of someone searching for a new church home — before they ever click your livestream link.
- ✓Everything in the Online Service Audit
- ✓Website first-impression evaluation
- ✓Ease of finding service times and location
- ✓Online visitor welcome and next-steps clarity
- ✓Mobile responsiveness assessment
- ✓Social media presence and consistency
- ✓Full written report with commendations and recommendations
Need an in-person church evaluation? In-person guest experience audits are available by special arrangement for $497. Contact us to discuss availability.
The Process
How It Works
You Reach Out
Complete the contact form with your organization name, the service you need, and any relevant links. We respond within 24 hours to confirm your booking.
Invoice and Payment
Once your booking is confirmed, we send a simple invoice via email. Payment is due before the evaluation begins and can be made by various methods.
We Evaluate as a Visitor
After payment is received, we conduct your audit — watching your service or visiting your restaurant as a first-time guest would, with fresh eyes and a structured evaluation framework.
You Receive the Report
Within five business days, you receive a professionally formatted written report with Commendations (what you are doing well) and specific, prioritized Recommendations.
We Debrief Together
Every audit includes a personal debrief call with your leadership team to walk through the findings, answer questions, and discuss next steps.
About Ms. Social Light
A Trained Eye for the Church Guest Experience
Ms. Social Light is a Covington, Georgia-based guest experience consulting practice with deep roots in customer service and hospitality. Our founder is an active, lifelong church member who attends services every week — and brings a trained, objective eye to every evaluation.
We evaluate both Saturday and Sunday congregations, making us one of the only consulting services equipped to serve the full spectrum of Christian denominations — from Baptist and Methodist to Adventist and non-denominational.
Our reports are not checklists. They are detailed, narrative assessments written from the perspective of a real first-time visitor — designed to be read and acted upon by church leadership without requiring a consulting background to understand.
$297
Online Service Audit
Delivered in 5 business days
$397
Digital Presence + Online Bundle
Full digital guest journey
$497
In-Person Church Audit
By arrangement
$247
Return Visit Audit
Existing clients only
Get Started
Request Your Audit
We are currently accepting a limited number of Founding Client engagements at a heavily discounted rate. Complete the form below and we will respond within 24 hours.